General

How can I update my email or home address?

On pieskids.org, scroll to the bottom of the page and click on MY ACCOUNT. If you are new to the site, you will need to create your user name and password. Once logged in, you can make any changes to your account information including address, email address and changing your credit card for automatic deduction. If you have any problems, please email pies@heartsinaction.org.

What does PIES stand for?

PIES in Spanish means feet. The program is taking STEPS to improve education, increase nutrition and break the cycle of poverty in one of the poorest areas of the world. Our motto is “Better education and Better nutrition for a Better Life!”


Gifts and letters

Can I send money to provide a gift for an unsponsored child in addition to my child?

Yes! Currently we have many children without sponsors. Just make a note on your check or the payment screen of pieskids.org.

How can I send a gift to my child?

Due to difficulties with the Guatemalan customs office, we ask that you do not send large packages to your child. The best and fastest way for you to get a gift to your sponsor child it to send gift money through pieskids.org or send a check payable to
Hearts in Action
P.O. Box 2552
Westerville, OH 43086
Designate in the check memo PIES – YOUR CHILD”S NAME – Gift
The staff in Guatemala will go shopping for your child, wrap the presents and take the presents to your child’s home.

What are the gift guidelines?

Clothing or toy & candy: $25
Family food basket, toiletries and treats: $50
Bicycle for kindergarten, 1, 2 and 3rd. graders: $100
Bicycle for 4th graders and ahead: $170

Please be sure to send any funds for special Christmas gifts as early as the first week of November. The children do not go to school in the month of December. All Christmas gifts must be hand delivered to each child’s home. Some of the villages are very far away and hard to reach.

Where can I send a letter to my child?

You may send letters to your child directly to the Jungle School. This letter will be translated for your child and the child will write a letter back to you. We reserve the right to open, read, translate and occasionally edit letters to and from children and sponsors. This process can take 4-6 weeks because mail in and out of the jungle is unreliable. You may also send your letter to the USA office address and we will make sure that it is sent to the Jungle. Please see Letter Writing Guidelines.

Jungle Address
The Jungle School c/o Your child’s Name
Apartado Postal 01
Santa Elena, Peten 17029
Guatemala, C.A.

USA office
Hearts in Action / PIES
PO BOX 2552
Westerville, OH 43086


Sponsoring a Child

Can I setup automatic payments using my checking account?

Yes! We refer to this as Electronic Funds Transfer or EFT. In order to do this you will need to provide us with secure information concerning your checking account. Please email accounting@heartsinaction.org and let us know you would like to setup EFT. Thanks!

Can I setup automatic payments using my debit or credit card?

Yes! On pieskids.org, scroll to the bottom of the page and click on MY ACCOUNT. If you are new to this site, you will need to create your user name and password. Once logged in, you can select your method of payment.

Can I sponsor more than 1 child?

Yes! You can sponsor as many children as you like.

Do you have sponsors from different countries?

Yes, PIES accepts sponsorships from any country!

Please contact pies@heartsinaction.org for more information. Thanks!

How can I change the way I pay for my sponsor child?

On pieskids.org, scroll to the bottom of the page and click on MY ACCOUNT. If you are new to this site, you will need to create your user name and password. Once logged in, you can make any changes to your account information including address, email address and changing your credit card for automatic payments. If you wish to pay by EFT, please email accounting at accounting@heartsinaction.org. If you wish to pay with a check, please mail it to:

Hearts in Action/ PIES
PO BOX 2552
Westerville, OH 43086

What does it cost to sponsor a child?

Sponsoring a child costs $40/month. It’s a significant commitment, but the incredible difference it makes in the life of a child is invaluable.

What is my sponsorship money used for?

Your money goes directly toward providing your sponsor child with school enrollment fees, school supplies and uniform, nutritional meals and basic dental and healthcare. A small portion of your donation is used for administrative purposes, which keeps you, the sponsor, informed and up to date.